A growing business does not get customers through one door any more. One person asks a question on Instagram, another on WhatsApp, a third through the website chat. Each channel has its own app, and someone on the team has to check all of them.
Leads go cold in the gaps between those apps.
One shared inbox
Business OS connects WhatsApp, Instagram, Messenger, TikTok, website chat and email into one shared inbox. Messages are threaded and matched to the contact, and the whole team can see them.
AI agents that answer from your own knowledge
Inside that inbox, AI agents work alongside your team. They answer from your business's own knowledge base, not from generic internet text, so the answers match your prices, policies and products.
They also summarize long conversations so the next person can pick up quickly:
From first message to closed deal
- Message arrives on any of the six channels.
- Shared inbox. It is threaded, matched to the contact and visible to the team.
- AI agent. It answers from your knowledge base.
- Qualify and score. Budget, intent and timeline become a lead score.
- Team or follow-up. The lead is assigned to a person, or a follow-up reminder is set.
The AI handles the repetitive first replies. Your team spends its time on the conversations that are ready to close.
