Privacy Policy

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account or use our services
• Contact us for support or inquiries
• Subscribe to our newsletter or marketing communications
• Participate in surveys or provide feedback

This information may include your name, email address, phone number, company name, business information, and payment details.

Usage Data

We automatically collect certain information when you access our services, including:

• Device information (IP address, browser type, operating system)
• Usage patterns and interaction data
• Log data and analytics
• Cookies and similar tracking technologies

Business Data

When you use our products (VibeCall, VibeERP, VibePOS, Vibe Execute), we may process:

• Customer interaction data and conversation records
• Business documents and workflow information
• Transaction and sales data
• Content you upload or create within our systems

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our AI products and services
• Personalization: To customize your experience and train AI models specific to your business needs
• Communication: To send you updates, technical notices, and support messages
• Analytics: To understand usage patterns and improve our products
• Security: To detect, prevent, and address technical issues and fraudulent activity
• Legal Compliance: To comply with applicable laws and regulations

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our services (cloud hosting, payment processing, analytics)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights and safety
• With Your Consent: When you explicitly authorize us to share your information

4. AI and Machine Learning

Our services use artificial intelligence and machine learning technologies. Here's how we handle AI-related data:

• Model Training: We may use aggregated and anonymized data to improve our AI models
• Custom Models: For custom AI solutions (Vibe Execute), your data is used exclusively for your models and is not shared with other clients
• Third-Party AI: We use services like OpenAI and other AI providers. Your data is processed according to their privacy policies
• Data Isolation: Client data is kept separate and isolated between different customers

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection best practices
• Incident response and breach notification procedures

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Account information is retained while your account is active
• Business data is retained according to your subscription terms
• Transaction records are kept for accounting and tax purposes (typically 7 years)
• Anonymized analytics data may be retained indefinitely

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-Out: Unsubscribe from marketing communications
• Object: Object to certain processing activities

To exercise these rights, please contact us at privacy@vibeexe.com

8. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience. You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our services.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: